Return and Refund Policy for Vilasonali

Effective Date: January 7, 2025

At Vilasonali, we prioritize your satisfaction and are committed to ensuring you have a positive shopping experience. We understand that there may be situations where a return or refund is necessary. This Return and Refund Policy outlines our process for handling returns, exchanges, and refunds to make it as simple and straightforward as possible. By making a purchase from Vilasonali, you agree to the terms outlined in this policy.

Company Details:

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

  • The return request is made within 30 days of the delivery date.
  • The item is unused, in its original packaging, and in the same condition as when it was delivered.
  • Proof of purchase, such as a receipt or order confirmation, is provided.

Note: Certain items, such as customized or final-sale products, may not be eligible for returns. Please refer to the product description for specific exclusions.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at (412) 823-0176 or email us at info@vilasonali.com with your order details and reason for the return.
  2. Return Authorization: Once approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item.
  3. Ship the Item: Pack the item securely and include the RA number inside the package. Ship it to the address provided in the return instructions.

Return Address:
Vilasonali Returns Department
161 Prospect Ter E, East Pittsburgh, Pennsylvania (PA)

  1. Inspection and Approval: Once we receive the item, our team will inspect it to ensure it meets the return eligibility criteria.

3. Refunds

Refunds will be processed under the following conditions:

  • If the return is approved, a refund will be issued to your original payment method within 7-10 business days.
  • Shipping fees, if applicable, are non-refundable unless the return is due to a defective or incorrect item.
  • If the returned item shows signs of use, damage, or missing components, we may deduct a restocking fee from your refund.

4. Exchanges

We offer exchanges for defective or incorrect items. To request an exchange:

  1. Contact us within 7 days of receiving the item.
  2. Provide details of the issue and any supporting images.
  3. Once approved, we will ship a replacement item at no additional cost.

5. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Clearance or final-sale items.
  • Products that show signs of use, damage, or tampering.

6. Shipping Costs for Returns

  • Customer Responsibility: You are responsible for the shipping costs associated with returning the item unless the return is due to a defective or incorrect product.
  • Prepaid Labels: For eligible returns, we may provide a prepaid return shipping label.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damaged product and packaging for verification.
  • Once verified, we will arrange a return, replacement, or refund at no additional cost to you.

8. Cancellations

If you wish to cancel your order:

  • Contact us immediately at (412) 823-0176 or info@vilasonali.com.
  • If the order has not yet been shipped, we will process a full refund.
  • If the order has already been shipped, you may return the item according to our Return Policy.

Contact Us

If you have any questions or need assistance with your return or refund, feel free to contact us:

  • Phone Number: (412) 823-0176
  • Email: info@vilasonali.com
  • Address: 161 Prospect Ter E, East Pittsburgh, Pennsylvania (PA)