Shipping Policy – Vilasonali

At Vilasonali, we understand how important it is for our customers to receive their orders promptly and securely. We are committed to providing a smooth and efficient shopping experience from the moment you place your order until it arrives at your door. Our goal is to make the shipping process as transparent and hassle-free as possible, ensuring you can track your order and have peace of mind while waiting for your items.

This Shipping Policy provides the details on how we handle and process all orders, from our warehouse to your doorstep. By shopping with Vilasonali, you agree to the terms and conditions outlined below regarding order fulfillment, shipping methods, delivery timeframes, and other important details.

We value your satisfaction and aim to deliver your products quickly and securely, no matter where you are. Read on to learn more about our shipping procedures, costs, and how we handle any potential issues with your order.

Order Processing Time

Once you’ve placed your order, our team begins processing it immediately to ensure a quick dispatch. Orders are typically processed within 1 to 3 business days from the time the order is confirmed, excluding weekends and holidays. We prioritize accuracy and quality checking to ensure you receive exactly what you’ve ordered.

Business Days: Monday through Friday
Non-business Days: Saturdays, Sundays, and public holidays

Please note, if your order is placed on a weekend or holiday, it will be processed the following business day.

Shipping Methods

To give you flexibility in how you receive your order, we offer several shipping methods. You can select the shipping option that best suits your needs during checkout.

  1. Standard Shipping:

    • Estimated delivery time: 5 to 7 business days
    • This is the most affordable option for domestic deliveries. Standard shipping is available for all orders within the continental U.S.

  2. Expedited Shipping:

    • Estimated delivery time: 2 to 3 business days
    • Need it faster? Opt for expedited shipping, and we’ll prioritize your order for quicker processing and faster delivery.

  3. Overnight Shipping:

    • Estimated delivery time: 1 business day
    • For urgent orders, choose overnight shipping to receive your items the very next business day after processing.

  4. International Shipping:

    • Estimated delivery time: 7 to 14 business days
    • We proudly ship to select countries worldwide. International shipping may take longer depending on the destination country’s customs process. Shipping costs and delivery times vary based on location.

Shipping Rates

Shipping rates depend on the weight and size of the items ordered, as well as the shipping destination. You will be presented with the available shipping options and their associated costs at checkout, so you can choose the best method for your needs.

  • Free Standard Shipping: We offer free standard shipping for orders over $50 within the U.S.
  • Calculated Shipping: For orders under $50, shipping costs are calculated based on the shipping method and destination at checkout.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package’s journey from our warehouse to your doorstep. Please note that tracking information may take up to 24 hours to be updated in the carrier’s system.

We recommend checking your tracking number after this time to ensure up-to-date delivery information.

Delivery Times and Delays

We work closely with our shipping partners to ensure timely deliveries. However, please note that delivery times are estimates and can be affected by several factors, such as weather conditions, natural disasters, or national holidays. While we strive to meet these delivery windows, some delays may occur, particularly for international shipments.

For international orders, customs processes may cause additional delays, which are outside of our control. We advise checking with your local customs office if your package is delayed.

Shipping Restrictions

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii.
  • International Shipping: We currently offer shipping to select international locations. Shipping fees, customs duties, and taxes may vary by country. Customers are responsible for any additional charges imposed by their destination country’s customs office.
  • PO Boxes: For security reasons, we do not ship to P.O. Box addresses for certain items. We recommend using a valid street address for your order.

Damaged or Missing Items

We take great care in packaging your order to ensure it arrives in perfect condition. If your order is damaged during transit, or if any items are missing, please contact us within 7 days of receiving your package. Provide us with your order number and photos of the damage to help us resolve the issue quickly.

If your order is lost during shipment, please reach out to us immediately. We will work with the carrier to investigate the situation and, if applicable, issue a replacement or refund.

Contact Us

If you have any questions or concerns regarding our shipping process or need assistance tracking your order, please don’t hesitate to contact us. We are here to help and ensure you have a great experience shopping with Vilasonali.