Sales Policy for Vilasonali

Effective Date: January 7, 2025

At Vilasonali, we aim to provide a seamless and transparent shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing the purchase of our products. By placing an order with Vilasonali, you agree to adhere to the terms described in this policy.

Company Details:

1. Product Availability

  • All products listed on our website are subject to availability.
  • In the event that an item is out of stock or discontinued, we will notify you promptly and provide options for a replacement or refund.

2. Pricing

  • Prices for all products are listed in USD and are subject to change without prior notice.
  • We strive to ensure accurate pricing; however, errors may occur. In such cases, we reserve the right to cancel orders with incorrect pricing and issue a refund.

3. Order Placement

  • To place an order, customers must provide accurate personal and payment details.
  • After successfully placing an order, you will receive an email confirmation with the order details.

Note: We reserve the right to cancel orders suspected of fraudulent activity or violations of this policy.

4. Payment Terms

  • Full payment must be made at the time of purchase. We accept various payment methods, including credit cards, debit cards, and PayPal.
  • For more information on payment, refer to our Payment Policy.

5. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Delays may occur during peak seasons, holidays, or unforeseen circumstances.

6. Shipping and Delivery

  • We ship to domestic and international locations. Shipping times and costs vary depending on the destination and shipping method selected.
  • For detailed information, refer to our Shipping Policy.

7. Cancellations

  • You may cancel your order before it has been processed for shipping. Contact us immediately at (412) 823-0176 or info@vilasonali.com to request a cancellation.
  • If the order has already shipped, you may need to initiate a return under our Return and Refund Policy.

8. Warranty and Product Quality

  • All products sold by Vilasonali are subject to the manufacturer’s warranty, where applicable.
  • If you encounter issues with a product, contact us for assistance.

9. Returns and Refunds

  • We accept returns and offer refunds under specific conditions. For more information, refer to our Return and Refund Policy.

10. Promotions and Discounts

  • Discounts and promotional offers are subject to specific terms and conditions. These cannot be combined with other offers unless explicitly stated.
  • Vilasonali reserves the right to modify or cancel promotions at any time.

11. Customer Responsibilities

  • Ensure the accuracy of shipping information when placing an order. Vilasonali is not responsible for delays or losses due to incorrect addresses.
  • Retain your order confirmation and receipt for warranty claims or return requests.

12. Limitation of Liability

  • Vilasonali shall not be held liable for delays, damages, or losses caused by events outside our control, including shipping delays or natural disasters.

Contact Us

For questions or concerns regarding our Sales Policy, please contact us:

  • Phone Number: (412) 823-0176
  • Email: info@vilasonali.com
  • Address: 161 Prospect Ter E, East Pittsburgh, Pennsylvania (PA)